Sports / Live
This page sets out how ab99game handles your account, your data, and the obligations we hold ourselves to when you access our platform in Pakistan. Availability depends on local law and eligible regions — read through each section so you know exactly where you stand before you take any action on your account.
ab99game operates under a policy framework that reflects the realities of the Pakistan market. Access to games — slots, live casino tables, crash games and sports categories including cricket — depends on whether local law in your region permits it. We do not make blanket eligibility claims; instead, we ask you to verify whether access is lawful where you are located before opening or continuing to use an account. When you deposit through JazzCash or Raast, a transaction record is created in your account wallet. That record is governed by this policy and by the terms of the payment method you chose. We retain transaction data for the period required to operate your account correctly and to respond to any disputes you raise. You can view your deposit and withdrawal history directly in your account dashboard after login — the data shown there is the operative record. We do not share your personal account data with third parties for marketing. Where we work with studios such as Spadegaming, CQ9, PG Soft, Bigtime Gaming, JDB and PlayStar to deliver game content, those studios receive only the session data needed to run a game. They have no access to your payment details or identity documents. Any change to how your data is handled will be reflected in an updated version of this page, and you are responsible for reviewing it periodically.
Not every aspect of how you interact with ab99game falls under this single policy document. The table below draws a clear line between the areas this policy governs and the areas that are handled separately or by third parties. If you are unsure whether a specific question falls inside or outside this scope, contact support directly and we will direct you to the right document.
Covered by this policy. This includes how your login credentials are stored, how account sessions are managed, and the steps to close or suspend your account. Any access-related question should be directed to support using the contact paths on this page.
Covered where the transaction originates from your ab99game wallet. The payment method provider — JazzCash or Raast — holds its own terms for the transfer itself. We can confirm receipt and status; dispute the transfer with the provider directly for issues on their end.
Game rules, RTP disclosures and mechanic descriptions are provided by the studio supplying that title — Spadegaming, CQ9, PG Soft, Bigtime Gaming, JDB or PlayStar. We surface what the studio publishes; we do not alter or guarantee game-side data.
Links or integrations pointing away from ab99game — including the JazzCash app, Raast-enabled bank portals or any external verification tool — are governed by those providers' own terms. This policy ends at the boundary of our platform.
Your rights under this policy are practical, not abstract. You can review your full transaction history — deposits made through JazzCash, Raast transfers, and any wallet adjustments — by logging in and opening the account dashboard. The records shown there reflect what we hold. If any detail looks incorrect, you can raise a correction request through live support; we will check our records against the original transaction data and respond with our findings. If you want to update your registered details — email address, contact number or linked payment method — the relevant fields are in your account settings. Changes to payment methods linked to JazzCash or Raast may require you to verify ownership of the new account, following the steps shown in the settings page at the time. You can also request a summary of the personal data we hold against your account by contacting support in writing. We will respond within the timeframe described in our data handling process, which is visible in the support section below.
Log in and open the account dashboard to view your full transaction history, including JazzCash and Raast deposits. The data shown is the operative record we hold.
Account settings allow you to update your email, phone number and linked payment method. Payment method changes may require ownership verification as shown in the settings flow.
If something in this policy is unclear or you believe a record is inaccurate, contact live support. We will check our data and give you a written response.
You can ask us to confirm what personal data we hold on your account. Submit the request through the support contact path; we handle it according to the process described in this policy.
Policy questions deserve a direct answer, not a generic response. Use any of the three contact paths below depending on what you need — live chat works fastest for account-specific questions, while the email route is better for written records of a dispute or data request. When you contact us about a policy matter, state your account username and the specific section of this policy your question relates to so we can route it correctly.
Open the chat widget from any page after logging in. State that your question is policy-related and include your account username. Available during posted support hours shown in the chat widget on login.
Send written policy and data requests to our support email address listed in your account help section. Email is the right route when you need a written record of the exchange — for disputes, correction requests or data summaries.
Your account dashboard includes a help section with links to policy documents, contact forms and escalation paths. Check there first if you are unsure which contact route applies to your question.
Understanding what we collect and why gives you a clearer picture of how your account works. We collect the data needed to operate your account, process transactions through JazzCash and Raast, and deliver game sessions from our studio partners. We do not collect data beyond what those functions require. Cookies on the platform are used for session continuity and basic analytics; you can manage cookie preferences through your browser settings at any time. Account security relies on the login credentials you set — keep your password and any linked JazzCash or Raast PIN secure, and do not share them. If you suspect your account has been accessed without your knowledge, contact support immediately using the live chat path described above. Data retention follows the period needed to maintain accurate account records and respond to disputes; we do not hold data indefinitely, and you can request deletion subject to any legal retention obligations that apply.
Cookies support session continuity and site analytics. You can adjust cookie preferences in your browser settings. Disabling certain cookies may affect how the account dashboard and game lobby load.
Your account password and any linked JazzCash or Raast credentials are your responsibility to protect. We will never ask for your password through chat or email. Report unexpected access immediately via live chat.
We hold your account and transaction data for the period needed to operate your account and resolve disputes. After that period, data is removed unless a legal retention obligation requires otherwise. You can ask for a retention summary via support.
When this policy changes, the updated version replaces the previous one on this page. The current version is always the operative one. We recommend checking this page if your account usage or payment method changes.
The questions below cover what we hear most often about how this policy works in practice. If your question is not listed here, contact support directly — policy questions always get a written response.
This policy applies to account holders accessing ab99game in regions where local law permits it. If you are in Pakistan, availability depends on local law in your specific region. We recommend verifying whether access is lawful where you are located before using your account.
Yes. You can view your transaction history — including JazzCash deposits and Raast transfers — directly in your account dashboard after login. For a full summary of personal data we hold, submit a written request through the support email path listed in your account help section.
When you close your account, we retain data only for the period required by our legal obligations or to resolve any open disputes. After that retention period, your personal data is removed from our active records. Contact support if you want to confirm the status of your data after account closure.
Open live chat from your account dashboard and state that you have a transaction query. Include the date, amount and payment method — JazzCash or Raast — so we can check against the original record. For disputes involving the payment provider's end of the transfer, you will need to contact JazzCash or Raast directly.
No. Studios such as Spadegaming, PG Soft, CQ9, Bigtime Gaming, JDB and PlayStar receive only the session data required to run a game — nothing from your identity documents or payment details. Their access is limited to the active game session and nothing beyond it.
Go to account settings after login and locate the payment method section. The fields and verification steps shown there will guide you through linking a new Raast account or updating your JazzCash details. Ownership verification may be required, as described on that settings page.